Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people. In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management. At TFA we're committed to empowering our customers to get into their new car and onto the road.
We're also passionate about, and committed to, our people. Our philosophy of "Here To Move You" represents our commitment to not only move our customers but help our employees grow. Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people. From partnering with you to support career growth, to providing opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. We're working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA.
Asset Management Partner, Scoresby VIC
Our Customer Resolutions team is looking for an Asset Management Partner to join their team. The role is based in our Operations Centre in Caribbean Park, Scoresby.
What you'll contribute to
As an Asset Management Partner, you will play a key role in supporting TFA to manage late‐stage collections and recovery functions. You'll minimise financial loss to TFA while meeting all legal and compliance obligations and providing customers with a high level of service across all retail brands.
How you'll make an impact
* Issue instructions to Mercantile Agents, manage their enquiries and take appropriate action to minimise TFA's exposure until the vehicle is repossessed or the default is remedied.
* Manage all administrative tasks of the repossessions process in line with all regulatory and policy requirements.
* Minimise losses on the insolvency portfolio and maximise recoveries on the loss recoveries portfolio by effectively actioning accounts.
* Manage debt recovery within the pre‐established policy and procedure guidelines to minimise financial losses to TFA.
* Provide support to insurance companies and TFA customers where a TFA asset has been damaged, minimising adverse financial impacts and serving as the key organisational contact for all insurance companies regarding damaged/lost TFA security.
* Provide guidance and support to customers via email and phone in relation to all repossession and debt recovery queries in line with regulatory and policy requirements.
Your attributes - If you've got one or more, we'd love to hear from you!
* Strong influencing and engagement skills to create sound business outcomes.
* Collections experience.
* Ability to engage with external partners to provide better customer resolution.
* Strong ability to verify information and provide an acceptable response.
* Exceptional verbal and written communication and negotiation skills.
* Intermediate Excel and Word skills.
* Legislative knowledge.
Life at Toyota & What we offer you
We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.
Toyota Australia is well‐recognised for offering
* Flexible hours and workspaces.
* Career development.
* 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers.
* Wellness facilities & Employee Assistance Program (private coaching available to you and your family).
* A paid volunteer day to support your community / Employee Community Grants Fund.
* Employee car benefit scheme.
Building a great place to work
We're happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Toyota is an endorsed employer for women. Please review the Work‐180 website for further information.
Desired Skills and Experience
* Asset Management
* Customer Service
* Financial Services
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