Springwood, Full Time, IT Jobs
Please Quote Reference Number 14423
- Proven experience providing IT support in a motor dealership environment
- Dynamic and supportive team environment
- Join the Q Automotive team in Springwood
We are seeking a dedicated IT Support Technician to join our team and provide essential day-to-day support across our infrastructure and applications.
The ideal candidate will play a key role in ensuring the smooth operation of our IT systems, liaising with staff across multiple locations, and overseeing network and server infrastructure. A key responsibility of this role will be to monitor and manage the Dealer Management Systems (DMS) (Pentana, TUNE/Revolution).
This is a full-time role based at our Springwood office, offering the opportunity to work in a dynamic and supportive team environment.
Key Responsibilities:
* DMS Management: Oversee and manage the Pentana, TUNE/Revolution Dealer Management Systems to ensure smooth operation.
* Google Workspace Enterprise Administration: Manage and maintain Google Workspace applications including user access and email accounts.
* Network & Infrastructure Monitoring: Monitor and maintain key network components and server infrastructure.
* Automotive manufacturer portal user administration.
* Hardware & Software Maintenance: Support and maintain desktop and server hardware, operating systems, and applications.
* Hardware & network security: identify and resolve any security related issues, maintain security software on company devices.
* Collaboration with Suppliers: Work closely with external suppliers and contractors for technical support.
* Staff Support: Build strong relationships with internal staff to understand and address their IT needs.
Key Requirements:
* 5+ years of experience providing IT support in a motor dealership environment.
* Hands-on experience with Dealer Management Systems (DMS) (Essential).
* Proficiency in Google Workspace Enterprise administration.
* Solid experience in desktop support, including server, network, and hardware troubleshooting.
* Strong working knowledge of Microsoft technologies (Active Directory, DHCP, DNS, Group Policy, Windows Server OS).
* Experience with Linux server OS environments.
* Management of group phone systems and Yealink handsets.
* Excellent attention to detail and problem-solving skills.
* Strong communication skills, with the ability to interact effectively with both technical and non-technical staff.
* Ability to work collaboratively in a team environment and support a variety of IT systems and functions.
* Travel between group sites in Queensland, New South Wales & Victoria when required.
* Some out of hours work may be required from time to time.
Additional Skills (Desirable):
* Datacentre access procedures.
* Experience in virtualization (VMware or similar platforms).
* Microsoft terminal services/RDS administration.
* Ubiquiti Unifi network experience.
* Knowledge of IT security best practices.
* Ability to manage and prioritize multiple tasks effectively
If you're passionate about IT support and thrive in a fast-paced, varied role, we'd love to hear from you APPLY NOW with an up to date CV and Cover Letter.