About This Role
* Provide leadership, direction and support in the delivery of key prison services that underpin custodial operations at Western Plains Correctional Centre
* Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
* VPS Grade 3: $79,122 - $96,073 plus superannuation.
The Department of Justice and Community Safety is seeking a Team Leader, Client Services to provide a critical role at Western Plains Correctional Centre.
About The Business Unit
Western Plains Correctional Centre is a modern, maximum-security prison focussed on rehabilitation, housing up to 1248 people in custody. Western Plains features multi-purpose infrastructure which is adaptable to the evolving needs of Corrections Victoria and the people in our care. Modern amenities include medical wards, a cultural centre, and vocational training facilities.
Western Plains provides a holistic, multidisciplinary approach to individualised care which motivates, encourages and promotes reintegration into the community. Western Plains has advanced technology which improves security, streamlines operations and enhances connections for the people in our care.
Western Plains operates with three primary service teams: Workforce and Prison Services, Communities, and Safety and Operational Service which collaboratively deliver comprehensive services for people in our care, safety management, and corporate services. Through its innovative design and service model, Western Plains aims to create a thriving environment conducive to safety and positive behavioural change.
About The Role
This role is part of the Workforce and Prison Services (WPS) team, a team dedicated to delivering essential corporate and ancillary services support to prison operational teams and prisoners. Leveraging the technical ability and professional expertise of trained subject‑matter experts, the team supports the smooth functioning of prison operations while prioritising prisoner rehabilitation and safety.
The Team Leader, Client Services applies their Customer Service and Technical Expertise to ensure the compliant, efficient and client‑focused delivery of prison services across their designated team within multiple functional areas of the Centre. Service Areas Include
* mail
* prisoner property
* prisoner finance
* gatehouse customer service
* operational logistics
* prisoner records
* prison internal transport
* Not all service areas require a Team leader
The Team Leader will lead a small team, responding directly to general staff and prisoner enquiries across their service area in an efficient, effective and customer‑focused manner to deliver timely, accurate and reliable support to the centre.
This is a hands‑on role that will require you to apply your strong organisational skills with an ability to prioritise and manage workloads; work productively under minimal supervision; and provide exceptional customer service to the people in our care, staff and visitors to the centre.
The Team Leader also supports the Supervisor, Client Services in the development of continuous improvement actions to ensure that prison services continue to complement and underpin custodial operations at the centre.
This position will require direct contact with the people in our care at Western Plains and involves weekend and public holiday work, remunerated in accordance with the applicable provision of the Victorian Public Service Enterprise Agreement 2024.
Some Of Your Duties Will Include
* Provide support to a team of staff operating all functions of the Client Services deliverables
* Provide leadership, mentoring to ensure the team are well supported.
* Ensure all procedures and processes relevant to the team are compliant with legislative and organisational requirements, including undertaking regular audits of operations and overseeing accurate investigations of non‑compliances and managing the implementation of remedial actions.
* Provide accurate and timely advice to the supervisor, staff, prisoners, clients and stakeholders in relation to Client Services deliverables.
* Liaise and maintain effective and professional communication channels with all prison staff, Corrections Victoria personnel, suppliers, clients and various stakeholders.
To learn more about this role before applying, please read the attached position description.
About You
To be successful in this role, you will have:
* Exceptional computer skills with the ability to design electronic tools to gain efficiencies in processes, providing more accurate data and reducing duplication.
* Knowledge and experience in the use of Oracle financial system, PIMS would be beneficial.
How To Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre‑employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
Important Information
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
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