Technical Support Professional
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As a Technical Support Professional, you will be the first point of contact for technical queries across audio and lighting products. Your key responsibility will be to troubleshoot issues and provide support to customers via phone and email.
* Respond to technical queries from dealers, end users and internal teams via phone and email.
* Identify and resolve technical issues across audio and lighting products.
* Maintain accurate records and use CRM systems to track and resolve customer issues.
* Collaborate with colleagues to ensure seamless customer experience.
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This role is ideal for someone who is motivated, curious and eager to learn. You don't need to have prior knowledge in this area as on-the-job training will be provided.
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Required Skills & Qualifications
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* General technical knowledge of audio and/or lighting equipment.
* Strong problem-solving ability and patience to work through customer queries.
* Comfort using computers, CRM tools and learning new systems.
* Clear communication skills, especially over the phone and email.
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Benefits
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* Competitive salary.
* Opportunities to grow and develop your career.
* Work with leading global brands in audio and lighting.
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About You
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Our ideal candidate will be proactive, willing to learn and take initiative in resolving customer issues.