Overview
As Front Office Manager, you’ll be the heartbeat of our guest experience. You’ll lead a passionate team to deliver genuine, personalised luxury at every touchpoint - setting the tone for professionalism, warmth, and meticulous attention to detail.
This is a rare opportunity to make your mark at a prestigious property, shaping both the guest journey and your team’s growth. As part of Accor, Australia’s largest hotel group, you’ll also unlock global career pathways and make a tangible impact from day one.
Responsibilities
- Lead, mentor, and energise the Front Office team to build a high-performing, positive culture.
- Inspire seamless, thoughtful guest experiences that reflect true luxury.
- Act as a calm and confident role model during busy or challenging moments.
- Oversee arrivals and departures with precision and warmth.
- Provide coaching and feedback to support team development.
- Handle guest concerns with empathy and a solutions-first mindset.
- Collaborate across departments to ensure smooth, cohesive operations.
- Implement training initiatives that elevate service standards.
- Build lasting relationships with VIPs and returning guests.
- Monitor and manage Front Office operations with efficiency and care.
- Be available across a rotating roster of mornings, evenings, and overnights.
Qualifications
- Proven experience as a Front Office Manager in a luxury hotel setting.
- A confident, supportive leadership style with a passion for mentoring.
- Calm composure under pressure and robust problem-solving skills.
- Exceptional communication and interpersonal abilities.
- Organisational finesse and time-management expertise.
- Energetic, proactive, and team-focused attitude.
- Natural ability to build trust with guests and colleagues.
- Experience with Opera Cloud PMS highly regarded.
Additional Information
Why Join Accor?
As part of one of the world’s leading hospitality groups, you’ll enjoy:
- 30% discount on food & beverage at Accor properties worldwide
- Generous accommodation discounts at over 4,500 properties across 110 countries
- Access to industry-renowned training via Accor Hotels Academy
- Career mobility across Accor’s global brand portfolio
- A commitment to diversity and inclusion, with a focus on promoting diverse talent
Ready to shape the future of luxury in Noosa? Apply now and lead the next chapter at Sofitel Noosa Pacific Resort.
#J-18808-Ljbffr
📌 Front Office Manager - Sofitel Noosa Pacific Resort
🏢 21c Museum Hotels
📍 Noosa Heads