A communications specialist is required to manage emergency calls, utilize negotiation and conflict management skills to de-escalate situations. The role involves applying the Queensland Police Service demand management framework (SOLVE) to allocate police resources efficiently.
To be successful in this position, you will need to have strong data analysis and interpretation skills, as well as voice communications expertise. You should also be able to work under pressure, collaborate with other service providers, and maintain confidentiality and accuracy when handling sensitive information.