The Implementation Consultant role is key to ensuring our customers receive tailored solutions that meet their business needs. The primary objective of this position is to understand the customer's business challenges, capture and document their requirements, and translate them into practical solutions.
Key Responsibilities
* Gather and analyze customer requirements through workshops, document analysis, and solution walk-throughs while leading stakeholder sessions and guiding customization efforts.
* Design system configurations, assist in adopting best practices, and create custom documentation to meet functional needs.
In addition to the core responsibilities listed above, the successful candidate will be expected to:
* Assign configuration tasks, maintain full system build capabilities, and execute comprehensive test plans, including test cases and scripts.
* Support defect remediation and ensure system configurations meet customer requirements.
Additional Requirements
* Demonstrated experience in requirements gathering and analysis, designing solutions for SAAS or other software implementation, working within project teams in a software development context, web-based software design and usability, product analysis for software products, and risk, crisis, incident, or emergency management systems.
* A minimum of 5 years commercial experience in business or software analysis/SAAS or other software implementation.
Benefits
This is an excellent opportunity for someone with a passion for delivering high-quality solutions to join a dynamic team and contribute to the success of our organization. In return, you can expect a rewarding work environment, opportunities for professional growth and development, and a competitive remuneration package.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Telecommunications