**Employment Type **:Permanent
**Closing Date **:27 Nov 2024 11:59pm
**Job Title **:Network Technical - Specialist
**Job Summary**
**Job Description**:
**Who We Are**
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
**What We Offer**
- Performance-related pay
- Access to thousands of learning programs so you can level-up
- Global presence across 22 countries; opportunities to work where we do business.
- Purchased annual leave scheme
- Additional Telstra day off
- Additional 30% off Telstra products and services
- Toolkit provided (laptop + mobile phone + plan paid for)
**What You'll Do**
Global Networks & Technology - Security & Operations is responsible for Telstra's security and operations, protecting Telstra's assets and infrastructure.
NOTE - This role is a shift role, within a 24x7x365 roster, which includes Help Desk support for Telstra customers.
**Key Accountabilities Include**:
- Maintaining high availability and performance service levels within technically complex environments.
- Work effectively as a leader, technology specialist or project operative to produce agreed business outcomes
- Detect and respond to customer impacting events
- Proactively identify and drive resolution of Network at Risk events
- Communicate with Stakeholders, support groups, DevOps and Incident Management teams
- Monitor alarms and manage incidents end2end (from creation to resolution)
- Manage changes and organise hardware replacement activities
**About You**
**Essential**
- Minimum of 2 years relevant experience in Service Operations
- High level of problem solving and analytical skill
- Self-motivated and willing to own and solve issues
- Well-developed written and oral communications skills
- Demonstrated capacity to work harmoniously and to establish effective work relationships
- Good personal tact, discretion, judgement and interpersonal skills are essential
- Willingness to work on-call or outside of normal hours for operational reasons
**Highly desirable**
- Networking certifications
- Network IP routing and protocol knowledge
**Desirable**
- Practical experience in negotiating and in making presentations
- Relevant Unix, LINUX or Windows certification(s) if possible
- A good understanding of the ITIL framework if possible
If you are looking to take the next step in your career, we want to hear from you!
- When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. _
- We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process._