Guest Relations Manager, Clerk Grade 9/10
Full-time, Temporary (up to 4 years)
Powerhouse
Guest Relations Manager provides strategic and operational leadership across all arrival, hosting, accommodation readiness and departure services at Powerhouse Parramatta. You will oversee and integrate a full suite of guest-facing functions including arrival management, cloakroom operations, contractor access, concierge services, residency and academy check-in and check-out, accommodation quality, and continuous service improvement. You will lead the Guest Relations, Reservations and Duty Manager teams to deliver safe, seamless and high-quality guest experiences across a 24/7 operating environment. You will ensure room readiness, housekeeping quality, and premium presentation standards for both the Residences and Lang Walker Academy accommodation. A strong leadership presence is required across weekdays, weekends and evenings to support a broad and dynamic operational footprint.
About Powerhouse
Powerhouse Museum is located at the intersection of arts, design, science, and technology and plays a critical role in engaging communities with contemporary ideas and issues. It is the custodian of more than half a million objects of national and international significance and is considered one of the finest and most diverse collections in Australia. We are undertaking a landmark $1.3 billion infrastructure renewal program, led by the creation of Powerhouse Parramatta; expanded research and public facilities at Powerhouse Castle Hill; the heritage revitalisation of the iconic Powerhouse Ultimo; and the ongoing operation of Sydney Observatory.
Position Description
Candidate Guide
To Apply: Please submit a CV and Cover letter through the iWorkforNSW site
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds and veterans.