Responsibilities
:
1. Lead a functional delivery stream to design, plan and implement ServiceNow capability
2. Conduct requirement gathering workshops and collaborate with project teams to ensure client requirements are effectively translated into project plans, including: the design of functional specific applications and modules the design of core platform capabilities that underpin the functional modules (including for example, knowledge base and service catalogue) the design and functionality of the user experience layer as relevant to the functional modules (including for example, employee service centre)
3. Effectively guide the client toward best practice implementation oues in alignment with the ServiceNow Implementation Methodology and ITIL best practices (where appropriate)
4. Execute and contribute to Agile Projects
5. Identify and manage potential risks across projects
6. Develop training materials and conduct training sessions with clients
7. Maintain strong relationships with clients and stakeholders
8. Display leadership, mentoring and management for early career team members
9. Effective upwards management to program lead and executives
10. Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations
What we're looking for
Here's our 'wish list' but don't worry if you don't tick all the boxes. We're interested in your strengths, what you want to learn, and how far you want to go.
11. Proven experience of ServiceNow Consulting and Implementations, preferably in one or more of ITSM, SPM, CSM, HRSD
12. Strength in requirement gathering and workshop facilitation with the ability to manage conflicting views and challenging participants
13. Demonstrated ability in relationship management and risk management
14. Strongmunication skills and ability to adjustmunication style for audience
15. Proven leadership skills and ability to mentor and manage early career team members
16. Ability to configure Catalogue Items, and design/brand the Employee Service Centre to mediumplexity
17. Ability to design and write knowledge base content
18. Experience in Agile Projects
19. For ITSM specialisation - understanding and experience of ITIL best practice, CMDB, CSDM, Service Design and SIAM
20. For SPM specialisation - understanding and experience ofmon project management methodologies - agile, waterfall, hybrid, reporting, financials
21. For CSM specialisation - understanding and experience of external service delivery best practices, B2B and B2C workflows, case management and CTI
22. For HRSD specialisation - understanding and experience of HR functional domains, employee experience, workforce redesign, safe workplace, and workspace service delivery
23. ServiceNow Functional Certifications and CSA desirable
24. Bachelor Degree in a related field desirable
25. Domain specific certifications desirable (ITIL, SAFe, etc)
Please note as this role supports our federalernment clients, NV1 security clearance is required.
What we can offer you
Acknowledgement of Country
EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders - past, present, and emerging. Find out more about our vision for reconciliation at ey/au/reconciliation
Apply now... we're over 9,000 perspectives in Australia and we're ready to wee yours.
At EY we take inclusivity seriously, and we'remitted to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we wee you to get in touch at or +61 3 8650 7788 (option 2). Anything you tell us will be keptpletely confidential.
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Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. Job ID 1488212