Overview
At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
Due to the successful growth of the business, we are looking for a solution-focused, curious and analytical Account Manager to join our Service Delivery Team in Perth.
As an Account Manager at efm, you will partner with customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements within your dedicated portfolio and provide valuable insights and expertise that enable us to navigate the complexities of logistics environment and solve problems quickly.
Note: this role overview does not include any again-provided external video link.
Responsibilities
* Determining customer's needs to deliver customer centric and solution driven outcomes.
* Maintaining strong relationships at multiple stakeholder levels both internally and externally.
* Working in close collaboration with customers to ensure they achieve project goals & timelines, ensuring service levels are met and annual NPS scores are achieved.
* Leading solution and contract negotiations with assigned customers to facilitate portfolio goals and maintain customer retention.
* Adopting a "hands on approach" to develop and administer key account plans and continuous improvement solutions aligned with corporate objectives, strategies and initiatives.
* Proactively leading the development of reports and delivery of on-site client visits on a weekly, monthly and quarterly basis to cover off tactical/strategic focuses and KPI management.
* Managing and executing administrative functions for assigned accounts, including CRM management and general administration that will enhance overall portfolio results.
Qualifications
* Previous experience in an Account Manager role, preferably with a focus on Supply Chain or Logistics Management (or other service based industry).
* Impeccable prioritisation capabilities and organisational skills.
* Exceptional presentation and communication skills (both written and verbal).
* Willingness and ability to get hands on and support your customers at all levels.
* Data-driven mentality with proven commercial acumen and strategic thinking, including strong competence in MS Excel.
* Entrepreneurial mindset that demonstrates strong initiative and sense of ownership.
Benefits
Why join efm Logistics?
* Attractive remuneration scheme with uncapped earning potential.
* Strong focus on regular and ongoing professional development training, enhancing skills and career progression.
* A dynamic and empowering culture, where we challenge each other to do it better.
* An opportunity to be part of an industry leader and partner with a diverse range of customers.
* Modern office space with tools of the trade provided.
* Company functions and team building activities— ensuring we take the time to connect.
* Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally.
Application details
Your application will include the following questions:
* What is your expected annual salary?
* How many weeks' notice are you required to give your current employer?
* Which of the following statements best describes your right to work in Australia?
efm is the largest and most established independent supply chain integrator (4PL) in Australia. Our commitment to continuous investment and sound governance underpins this market leading position. Our philosophy is to deliver what we sell, and our success in fulfilling this promise is supported by unrivaled points of difference.
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