At CommBank, we're committed to enhancing the financial wellbeing of our customers and delivering outstanding service every day. As Branch Manager for our Wagin branch, you'll play a pivotal role in leading our team and ensuring seamless banking experiences across multiple channels.
What is a Multi-Channel Branch?
• Monday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
• Tuesday, Wednesday and Thursday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
Your Impact
As Branch Manager, you will:
* Lead, coach, and develop your team to achieve individual and branch targets.
* Foster a culture where people are empowered to thrive and grow their careers.
* Build strong networks in your local community and identify new business opportunities.
* Ensure exceptional service delivery across lending, deposits, and wealth management products.
* Drive continuous improvement by capturing customer feedback and taking action.
Day-to-Day Responsibilities
* Assist customers with general banking transactions and enquiries.
* Build meaningful connections face-to-face and through direct channels.
* Guide customers in using in-branch technology and digital banking options.
* Complete Financial Health Checks and process applications for relevant products.
* Motivate and mentor your team to deliver seamless customer experiences.
What We're Looking For
* A proven track record in leadership within a busy, customer-focused environment.
* Passion for delivering outstanding service and building strong relationships.
* Ability to inspire and coach a team to achieve great outcomes.
* Problem-solving mindset and confidence to ask challenging questions.
* Open to learning, goal-oriented, and collaborative.
Why Join Us?
Endless career growth opportunities at CommBank.
Continuous training and development to support your aspirations.
Be part of a team delivering banking for the future to over 10 million customers.
Aboriginal and/or Torres Strait Islander people are encouraged to apply.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 28/11/2025