Customer Experience Specialist
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We are seeking an experienced and customer-focused professional to join our team as a Customer Experience Specialist.
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In this role, you will be responsible for delivering exceptional customer service by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
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You will work closely with colleagues to provide a seamless branch experience and act as a role model and peer coach to deliver the best possible customer experience.
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To succeed in this role, you will need to be passionate about delivering on our customer promises and have the ability to multi-task, be highly adaptable to change and ambiguity, proactive and show initiative. You will also need to be an active user and promoter of technology and enjoy working in a collaborative team environment.
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We offer a range of benefits including Health and Wellbeing programs and flexible working arrangements. Our diverse and inclusive workplace values the different backgrounds, perspectives and life experiences of our people and encourages candidates to discuss any adjustments they may require to our recruitment process or the role itself.
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This is a unique opportunity to make a meaningful impact and be part of a team that is transforming the financial wellbeing and sustainability of our customers.
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Key Responsibilities:
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* Deliver exceptional customer service by meeting each customer's end-to-end banking needs
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* Work closely with colleagues to provide a seamless branch experience
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* Act as a role model and peer coach to deliver the best possible customer experience
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* Proactively seek opportunities to educate customers on digital solutions
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* Multi-task and adapt to changing priorities and ambiguity
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Requirements:
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* Possess excellent communication and interpersonal skills
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* Demonstrate strong problem-solving and analytical skills
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* Have a proven track record of delivering exceptional customer service
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* Be able to work effectively in a fast-paced environment
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* Be willing to learn and develop new skills
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Benefits:
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* Health and Wellbeing programs
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* Flexible working arrangements
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* Diverse and inclusive workplace culture
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About Us:
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We are committed to improving the financial wellbeing and sustainability of our customers. Our team is dedicated to providing exceptional customer service and making a meaningful impact in the community.
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If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.