Job Overview:
We are seeking a skilled Customer Service Officer to join our team. This role will provide exceptional customer service and support to library patrons, promoting the services and programs offered by our libraries.
The ideal candidate will have a strong understanding of customer service principles, excellent communication skills, and the ability to work effectively in a team environment.
This is an exciting opportunity for someone looking to start or advance their career in public libraries and information services.
* Main Responsibilities:
* Provide exceptional customer service to library patrons
* Support library programs and services
* Work collaboratively with colleagues to achieve team goals
* Develop and maintain a high level of knowledge about library services and programs
Key Skills and Qualifications:
To be successful in this role, you will need:
* Customer Service Skills:
* A proven track record of delivering excellent customer service
* An understanding of customer service principles and practices
* Strong communication and interpersonal skills
* Teamwork and Collaboration:
* The ability to work effectively in a team environment
* Excellent problem-solving and conflict resolution skills
* Ability to adapt to changing circumstances and priorities
Benefits:
This role offers a range of benefits, including:
* Competitive Salary:
* A salary from $50.60 per hour, including casual loading, plus superannuation
* Ongoing Training and Development:
* The opportunity to develop your skills and knowledge in customer service and public libraries
* Diverse and Inclusive Work Environment:
* A workplace that values diversity and inclusion
How to Apply:
If you are passionate about delivering exceptional customer service and working in a dynamic library environment, please submit your application, including your resume and a cover letter outlining your suitability for the role.
Please note that applications written without the aid of AI are rated more highly in our recruitment process.