Team Leader – Travel Wholesaler
Are you an experienced leader within the travel industry looking to take the next step in your career in 2026?
This is an exciting opportunity to join a well-established travel wholesaler where you will lead a high-performing reservations team and help deliver exceptional service to travel agents and their clients.
In this role, you'll lead a reservations team, developing their skills, lifting service standards, and supporting them to meet performance goals while keeping daily operations running smoothly.
What You'll Do:
* Lead, coach and develop a team of reservation consultants to deliver outstanding service and meet performance targets
* Oversee daily operations of the reservations team, ensuring smooth workflow and high service standards
* Support sales performance by managing team KPIs, monitoring results, and taking calls where required
* Foster a positive, collaborative, and motivated team environment
* Assist with recruitment, onboarding, and ongoing staff development
* Handle escalated enquiries and provide solutions to complex issues
* Collaborate with peers across the business to ensure consistent service delivery
What We're Looking For:
* Experience managing a team in the travel or tourism sector
* Strong coaching and people management skills, including setting KPIs and driving performance
* Excellent customer service and sales experience
* Ability to think proactively, solve problems and create a productive, fun, and results-driven workplace
* Strong communication, planning, and organisational skills
Why You'll Love It:
* Competitive Salary Package
* Amazing staff travel discounts and industry perks
* Ongoing training and professional development opportunities
* Inclusive, collaborative, and supportive team culture
Apply Now
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