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It systems support engineer

Pease Bell CPAs
Support Engineer
Posted: 17 August
Offer description

This range is provided by Pease Bell CPAs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.


Base pay range

$80,000.00/yr - $120,000.00/yr

Direct message the job poster from Pease Bell CPAs

Join Pease Bell CPAs as a Systems Support Engineer

Pease Bell CPAs is a fast-growing, mid-sized public accounting firm with more than 160 professionals and a national client base. With offices in Cleveland, Fairlawn, and Lakewood, NJ, we are proud to support business across a wide range of sectors.

Consistently named a NorthCoast 99 Top Workplace for 15 years, Pease Bell offers the opportunity to do meaningful work in an environment that supports balance, professional growth, and team collaboration.

About the Role

This position plays a key role in ensuring our firm's technology infrastructure supports a seamless and productive work environment. The ideal candidate will be a proactive problem-solver who can balance day-to-day technical support with longer-term IT initiatives. You'll serve as a critical liaison between users and systems, helping to optimize technology usage across departments while ensuring data security and operational continuity. In this role, you'll contribute to the strategic improvement of our IT environment, foster a culture of technological efficiency, and help empower staff through reliable systems and knowledgeable support.

Responsibilities include, but are not limited to:


• Provide timely technical support to staff for hardware, software, and network issues to minimize operational disruptions.


• Administer and maintain IT systems, including workstations, servers, software, phone systems, and peripheral devices.


• Monitor and enhance cybersecurity protocols to safeguard sensitive financial and organizational data.


• Support the implementation, configuration, and troubleshooting of accounting and business software (e.g., QuickBooks, Sage).


• Conduct staff training sessions on new technologies and software updates; create user guides and technical documentation.


• Manage software licenses, registrations, renewals, and compliance-related documentation.


• Collaborate with external vendors for the procurement, installation, and maintenance of IT hardware and software.


• Oversee system updates, data backups, and maintenance schedules to ensure reliability and compliance.


• Assist in defining and supporting technology-related goals and strategies aligned with organizational objectives.


• Research emerging IT trends and innovations; provide recommendations based on findings.


• Utilize help desk systems for ticket tracking and proper escalation of unresolved issues.

Perform additional technology-related duties as needed and directed.

Education and Experience:


• Bachelor's degree or equivalent in Computer Science.


• Five to ten years related experience in technical support, systems administration or equivalent combination.


• Professional certifications such as Network+, Azure, or equivalent are a plus


• CoPilot, Power Automate, or equivalent are a plus


• To perform this job successfully, an individual must have knowledge of: Microsoft Edge/Firefox/Chrome; Local/Wide Area Network Technology; Microsoft Active Directory; Azure; O365; Windows 11 Professional; Switches/Routers; VPN or Citrix Connectivity; Mobile Devices.

Qualifications/Skills Required:


• Ability to diagnose and solve complex technical issues efficiently.


• Proficiency in troubleshooting and managing software, hardware, and network systems.


• Excellent organizational/analytical skills.


• Utilizes technology to achieve organizational goals.


• Properly escalate unresolved queries to the next level of support.


• Adaptability as it concerns trends and innovations in the field of information systems/technology.


• Strong client-facing and communication skills.


• Positive attitude and a learning aptitude.


• Motivated, can work independently and with team members.

Direct Applicants Only


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Information Technology
* Industries

Accounting

Referrals increase your chances of interviewing at Pease Bell CPAs by 2x


Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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