**PURPOSE OF THE JOB**:
The Customer Service Representative is a key member of the Customer Service team who will provide end to end key account management to our internal and external customers.
This is a largely autonomous role designed for a self-motivated individual who will go above and beyond to ensure our customers have experienced the highest standard of service.
Duties Included but not limited to:
**_Customer service:_**
- Ensure prompt and accurate processing of sales orders, order changes or cancellations
- Receive and action enquires from customers in relation to sales orders, delivery dates, stock availability, product information
- DIFOT management
- Manage Open Orders Report and Proactively advise customers of delays
- Updating Customer information using Master Data
**Sales**:
- Quoting / Sell Price enquires
- Supporting Sales Team with Sales / Customer Information
- Pricing - updating and maintaining customer pricing in SAP
- Communicating Customer Feedback / Business Risks to Sales Team
**Administration**:
- Scanning
- Reception / Mailing / Greeting Visitors
**_Skills and Experience:_**
**Mandatory**:
- Excellent interpersonal & Communication skills
- SAP experience highly regarded
- Proficient Computer and Typing skills
- Excellent attention to detail and problem-solving skills
**Desirable**:
- Internal sales
- Manufacturing industry experience
- CSMT Experience
- Export Experience
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