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Administration and customer services officer

Geelong
Barwon Health
Customer Services agent
Posted: 11 February
Offer description

Employment Type - Temporary Part Time

Hours per fortnight - 32

Job Category - Administration - Administration Assistant

Req Id - 7192

Enhance your career with the largest regional healthcare service in Victoria
Enjoy a rewarding position in a supportive team environment
Temporary part time opportunity (32 hours per fortnight) until 03/02/2027

About The Role

The role of Administration and Customer Service Officer (Grade 1), Community Health is to assist the Carer Support team with customer service and administrative tasks, ensuring excellent customer service for clients, family members, service providers and the public in their initial interaction with the Service. This role also has a focus on high quality admin processes including reconciling invoices, vouchers and other supports offered to carers.

Key Responsibilities

Perform daily reception and administrative duties, including accurate data entry and timely invoice processing.
Manage high-volume invoicing, reconciliation, purchase orders, vendor relationships, procurement coordination, reporting, and compliance activities.
Provide timely, accurate information in response to enquiries regarding services and accounts.
Comply with Barwon Health, Carer Support and Carer Gateway policies, procedures, documentation standards, and quality improvement requirements.
Support workplace health and safety by adhering to OH&S policies, legislative requirements, and undertaking other duties consistent with the role.

What We're Looking For

Appropriate qualifications / experience in administration and office management.
Current Victorian Driver's Licence

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Barwon Health Staff Benefits

Excellent working conditions and a strong sense of job satisfaction
A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
Extensive professional development opportunities
Attractive salary packaging benefits
Living expenses capped at $9,010
Meals and entertainment capped at $2,650
For more information about working at Barwon Health, please click Here

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child Safety

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government's Child Safe Standards: About Child Safe Standards | Victorian Government )

Additional Information

If you need adjustments to participate in the recruitment process, please contact us at

All Appointments Are Subject To

Satisfactory Police Record Check
Immunisation Status Clearance
Working with Children Check (if applicable)

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.

Contact person: Bec Pyle

Email:

Advertising closing date: 13th February 2026

Internal Applicants

If you are currently employed at Barwon Health, please ensure you sign in via the Employee Login on the external Careers Page or access the Careers Page through the intranet before applying.

Shortlisting may commence prior to the closing date - early applications are encouraged.

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Hospitals and Health Care

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