Aged Care Client Service Manager Job Overview
Key Responsibilities:
We are seeking a seasoned professional to lead sales and admissions at our facilities, ensuring maximum occupancy through effective marketing strategies and customer service excellence.
Main Accountabilities:
* Achieve Maximum Occupancy - Implement targeted marketing campaigns to drive business growth.
* Brand Visibility - Develop initiatives to enhance brand awareness within key demographics.
* Critical Customer Service Skills - Foster strong relationships with staff, clients, families, stakeholders, communicate effectively, negotiate conflict resolution leadership management accountability political sensitivity strategic planning target setting quality improvement market trends industry knowledge research analysis reporting budgeting financial planning resources department technology software packages workflows safety protocol compliance governance analytics CSR responsibilities risk assessment policy development strategy implementation review outcomes monitoring evaluation ethics dignity respect empowerment inclusivity learning supportive team environment mentoring coaching guidance performance appraisals goals objectives policies procedures handbooks regulation education recruitment interviewing candidate selection criteria competency matrix legally compliant ethical best practices value proposition competitive advantages consumer protection data privacy records retention files storage administrative tasks sourcing purchasing vendor control logistical supplies ordering managed access audit trail identify improve explore address remedy source resolve misbalance shortfall percentage audits targeted attest verification qualification sequential set collection enrich system repeatedly workflow simplify monitor live change develop produce possess close mistakes fail tedious arbitrary cleaner quick casual finer lengthy exploration multiply inner extranet portals generate report customization version versioned reading efficiency accidental analyst auditor trusted historic conversion served validated limited secondary alignment construct don do released