Hotel Service Position
We are seeking a guest-focused professional to join our hotel team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide exceptional service to our guests.
About the Role
This position involves providing exceptional customer service from the heart by responding to requests promptly, efficiently, and courteously.
* Maintain high standards of professionalism
* Promote Accor Loyalty programs
* Recognize loyalty members as royalty
* Promote and up-sell hotel facilities through strong product knowledge
* Maintain procedures in relation to guest confidentiality and the issuing of room keys
* Maintain procedures in relation to credit and cash transactions and accounting documentation
* Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction
* Provide valet parking, assistance with luggage, and book activities for guests
Requirements
To be successful in this role, you will need:
* Previous guest service agent experience in a hospitality environment (preferable but not essential)
* Excellent communication skills
* A strong attention to detail
* An understanding of the region, competitors, and suppliers (desirable)
* A passion for customer service along with a strong desire to achieve goals and targets
* Flexibility with regards to shifts and ability to work rotating rosters including mornings, nights & weekend shifts
* Computer literate
* Opera PMS experience is an advantage (not essential)
* Impeccable grooming and presentation
* Excellent phone manner and organization skills
* A full, clean, and current Australian driver's license with confidence to drive both manual and auto vehicles (must)
Benefits
As a valued member of our team, you will enjoy:
* All Heartist employee benefit card offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
* Learning programs through our 'Learn Your Way' Academy platforms
* Ongoing training and development opportunities (self-pace, virtual webinars, face-to-face)
* Opportunity to develop your talent and grow within your property and across the world
* Ability to make a difference through our Corporate Social Responsibility activities
* Duty meal
* Laundered uniform
About Us
We are an inclusive company that welcomes diverse talents and promotes diversity and inclusion.
We support our employees to grow and learn every day, making sure work brings purpose to their lives.
Join us at Accor, where you can explore limitless possibilities and discover the life that awaits you.