About us
At CHW we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history spanning more than 150 years of supporting regional prosperity through service excellence.
Central Highlands Water is a growing business that strives to create a thriving and sustainable region by providing the highest quality water‐related service to our diverse customer base. This opportunity is a vital role to shape the future of how our services support our community.
Opportunity
This role is one of a team of communication experts within the broader Corporate Communications, Planning and Performance team. As part of the team, this role is responsible for:
* Ensuring that CHW maximises communication and engagement through the lens of our More than Water – 2040 Strategy.
* Managing multiple communications and engagement projects, ensuring timely delivery of high‐quality outcomes for internal and external audiences.
* Managing the development and implementation of CHW digital and social media strategy.
* Developing content for internal and external touch points.
* Providing expert communications and engagement advice and support to the organisation to ensure that issues and emergencies are communicated effectively, transparently, and in a manner that builds trust with our community.
* Ensuring and building the reputation of CHW with our customers, community, stakeholders, and partners.
* Supporting the organisation to drive innovation and improvement in all communications and engagement.
* Developing and documenting processes, procedures and pathways for outcomes and communication and engagement approaches to ensure community insights are understood, harnessed, and integrated into ongoing CHW communication and engagement activities.
About you
We'd love to hear from you if you have:
* Relevant qualifications, experience, specialist knowledge and skills.
* Demonstrated ability to manage and deliver communications and engagement programs along with innovative, integrated campaigns that leverage digital and traditional channels.
* Demonstrated ability to produce and deliver an influential and persuasive range of written materials for internal and external audiences and stakeholders for both digital and traditional channels.
Benefits
Working for one of the region's largest employers, you will be part of an organisation that is high achieving, cohesive and always striving for better customer outcomes.
We offer a supportive environment and a huge range of employee options and benefits.
There is the option of work hybrid, including a mix of being in our office in Ballarat, as well as the flexibility to work from home. Other benefits include accrued time off, generous leave options, professional development, industry collaboration, health and wellbeing programs and a supportive management team.
At CHW you will:
* Have access to training and development opportunities that will further develop your knowledge and skills.
* Be part of an organisation that strongly promotes work‐life balance, flexibility, safety and wellbeing.
* Work in an organisation that makes a difference to our community.
* Be part of an organisation that cares about you, your safety and wellbeing.
How to apply
We require a cover letter and your resume.
Applicants must be an Australian Citizen or Permanent Resident.
Applications close 5pm, Friday 1 May 2026.
* Please note that as part of our selection process we conduct pre‐appointment checks including references, identity, fitness to work, qualifications, work history, work visa, misconduct and police record history.
* This role may be subject to a probation period.
Contact
For a confidential chat about the role, please contact Brenda Wong at 0401 411 900.
We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need help with the application process or would like to discuss your reasonable adjustments during interviews, please contact Brenda Wong.
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