Symbos is looking for an Account Director to own and grow key managed services relationships, starting with a large, complex and expanding client portfolio. This role is focused on relationship leadership, commercial ownership and long‐term growth, ensuring our clients feel supported, understood and confident in the partnership. This role isn't about operational day‐to‐day delivery, it's about making sure the relationship thrives, opportunities are identified early, and Symbos shows up as a proactive, trusted partner.What you'll be doingOwn the senior relationship for strategic managed services clientsEstablish a foundational role within a growing, successful organisationBuild trust with executive and senior stakeholders on the client sidePartner closely with Operations to align delivery with expectationsIdentify opportunities to expand scope, services or capability over timeLead commercial conversations around growth, change and renewalSurface risks early and work collaboratively to resolve themWhat you'll bringStrong experience in account leadership, client management or commercial rolesProven ability to manage large, complex or regulated client environmentsConfidence holding commercial and strategic conversations with senior stakeholdersA relationship‐led mindset with a strong sense of ownership and accountabilityCommercial judgement around scope, value, and long‐term partnershipsThe maturity to support delivery without stepping into operational executionWhat's in it for youA senior, visible role working with high‐value, long‐term clientsOpportunity to grow accounts organically through trust and insightMelbourne‐based role with flexible / hybrid workingClose partnership with experienced operational leadersEmployee benefits via Flare, EAP support via Converge, and other meaningful benefits like unplugged leave and cultural holiday swap.About Symbos Symbos is a growing, people‐powered outsourcing services group with over 30 years of cross‐industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.We operate with a unique 'Glocal' delivery model — locally led, regionally integrated — ensuring clients benefit from strong in‐market accountability and smart delivery models across regions. With a culture built on agility, collaboration and trust, Symbos is a place where technically outstanding, commercially minded people can do their best work. We are committed to building a diverse and inclusive workforce and encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disabilities and members of the LGBTQIA+ community.#J-18808-Ljbffr