Job Description:
As a support specialist, you will act as the initial point of contact for clients' day to day issues with a software product, providing application support and problem resolution within agreed timeframes. You will be part of a fun and inclusive team, with opportunities for career growth and development.
Responsibilities:
* Liaise with senior support specialists to resolve complex customer requests
* Maintain customer relationships and provide excellent customer experience regarding the effective use of the software
* Assist in developing knowledge base articles, help documentation, and training materials for new and existing features and processes
* Stay up-to-date with the features of the software and how they are applied in typical business processes through internal and external training, documentation, and other resources
* Raise system issues, enhancement requests, and provide product feedback for review and validation
Requirements:
* No specific qualifications required but a formal degree or certificate in a relevant field is highly regarded
* Ability to work in a fast-paced environment
* Excellent written and oral communication skills
* Ability to listen and ask probing questions to understand customer concerns
* Ability to troubleshoot issues and determine resolutions to complex problems and communicate those resolutions to clients, team members, and other stakeholders
Benefits and Life at Our Organization:
We think creatively and are not constrained by traditional thinking. We're led by experts who are bold enough to visualize the future and advocate for what matters to our clients. We are here to lead change and empower better outcomes for our customers.
As a valued member of our team, you will have access to a range of benefits and opportunities for growth and development. Learn more about our employee benefits HERE.
Recruitment Process:
* Acknowledgement email once your application has been submitted
* Talent team will review applications; if unsuccessful, you will be notified
* If progressing, talent team will discuss alignment with the role
* Interviews may be virtual or in person; more than two interviews possible depending on the role
* Communication of outcomes and feedback provided
We are an equal opportunity employer committed to an inclusive environment where diverse perspectives are valued. We welcome applications from individuals with disabilities, diverse cultural and linguistic backgrounds, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or accessibility support, please let us know.