Redcape Hospitality is seeking a passionate & caring customer centric individual to join our Leadership Team at The Wattle Hotel as our Bottle Shop/Retail Manager. You would lead your collective Team to successfully operate the Bottle Shop in a role that combines both FOH & BOH duties.
**Redcape Team Promise**
At Redcape, we're devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering exceptional experiences to our customers and enriching the communities we operate in.
Redcape has three key values that help us to deliver our Team Promise:
- _**CARE**:_ We seek to understand others. We recognise and praise great behaviour.
- _**COLLABORATE**:_ We're open to sharing our concerns, knowledge, experience & success. We value our promises.
- _**COURAGE**:_ We are curious and think innovatively.
**Required Traits, Qualifications & Attributes**
- Experience in the same or similar role is a mandatory requirement.
- Strong interpersonal & communication skills.
- A genuine focus and appreciation for quality service and customer experience.
- A sincere and deliberate focus on building rapport with guests.
- An enthusiastic, positive and outgoing attitude.
- High level of listening skills coupled with the ability to take direction well.
- High standard of physical fitness & manual handling as it can be a physically demanding role. Coupled with the ability to complete tasks that require heavy lifting which may be repetitive in nature, working unsupervised and within WHS guidelines.
- Proven track record with leading teams.
- Focused on driving performance.
- Accountable and responsible.
- Understands business strategies.
- A current/valid RSA certification.
- Forklift License (preferred but not mandatory).
- Computer skills that translate to communicative requirements and effective stock management.
**Duties and Responsibilities**
The purpose of this role is to work cohesively as a member of the Venue Leadership Team, where you would take carriage of general Bottle Shop operations, driving performance, executing stratgegic initiatives and improving/sustaining both Customer & Staff Experience. The key responsibilities for this role will include:
The purpose of this role is to support the Venue Manager with the day-to-day business operations of the Bottle Shop. The key responsibilities for this role will include:
- Leading the Bottle Shop Team, as we strive to offer outstanding customer experiences.
- Ensuring we maintain exceptional venue standards in relation to cleanliness and presentation.
- Creating and nurturing a positive work environment so that all team members can thrive.
- Driving financial performance through the enhancement of staff & customer experience.
**Enjoy the benefits of Redcape Hospitality**
- With a diverse portfolio of 25+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia's hospitality industry.
- Extensive training opportunities for professional development and career progression.
- Staff benefits which include, but are not limited to 40% off on-premise Food & Beverage and 10% off bottleshop (across all Redcape Venues).
- An opportunity to engage and give back to the community through our Publinc Communities platform.
- Clearly defined career progression pathway.
**Publinc Communities**
Pay: From $81,800.00 per year
Licence/Certification:
- RSA (preferred)
Work Location: In person