About the role
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is not “just a job”; it’s an opportunity for tech‑curious problem solvers to build a meaningful career within an iconic Aussie brand. Every day as a Telstra Retail Consultant you’ll ensure our customers connect faster, better and smarter. You’ll be continually trained on the latest tech and gadgets, and use your sales approach and consultative service superpowers to solve customers’ needs.
Key responsibilities
You’ll support customers in‑store, champion new services and solutions, and maintain high‑quality customer service in a busy environment.
What we’re looking for
- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers
- A drive to reach (and exceed!) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer‑facing role
Locations
- Ipswich
- Redbank
- Springfield
Employment type
Casual, Part Time and Full Time roles available. Store hours vary.
Advantages
- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave – do it your way!
- Unlimited access to 17,000 learning programs – something for everyone!
- Monthly performance rewards and recognition programmes
- Additional benefits – Benefits Your Way – Telstra
Next steps
After you submit your application, our next step is an assessment supported by our partner Hire Vue. Please keep an eye out for their email to move things along.
Diversity & Inclusion
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because diversity strengthens our team and enriches our work. We have zero tolerance for harassment of any kind and prioritise creating a workplace culture where everyone is safe and can thrive. We work flexibly at Telstra – talk to us about what flexibility means to you. When you apply you can share your pronouns and any reasonable adjustments needed to take part equitably during the recruitment process.
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