Automotive Service Advisor
A fantastic opportunity has become available for a performance-driven, customer-focused Service Advisor to join the Gateway Automotive Team.
We are seeking a service advisor with excellent customer service skills. You will need to have a proven customer service background and drive to excel in a professional environment.
Gateway Automotive is a fast paced multi franchise service department that prides itself on managing high customer satisfaction and retention
Key Responsibilities;
- Greeting and servicing customers for the service department
- Advising customers on vehicle updates regarding repair or servicing
- Follow manufacturer and dealership warranty policies effectively and efficiently
- Coordinating daily service appointments
- Meeting individual and team targets
- Managing customer expectations
- Ensuring customer satisfaction through excellent customer service
- Booking customer vehicle services via email, phone or face-to-face
- Preparing Repair Orders and Job Sheets for workshop execution
- Promptly invoicing customers
- Effectively addressing customer concerns
Skills Required:
- Creating a memorable customer experience
- Explaining the value of vehicle services and repairs
- Working cooperatively in a team environment
- Genuine care for external and internal customers
- Exceptional time management
- Previous experience using Era Power DMS (highly regarded)
- Current drivers licence is mandatory
If you are looking for a long term job opportunity and be apart of a high-performing business do not hesitate to make a confidential application now!