About the Role
As a customer service advocate, you will play a pivotal role in ensuring exceptional experiences for our clients.
This includes greeting customers and visitors with a positive attitude, addressing their needs promptly, and providing top-notch support to the branch manager.
The ideal candidate will possess excellent communication skills, be able to multitask efficiently, and maintain a strong focus on delivering high-quality results.
About You
* Exceptional verbal and written communication skills
* Able to work effectively in a fast-paced environment
* Maintain a clean and valid driver's license
* Prioritize tasks to meet deadlines and achieve targets
* Intermediate to Advanced Microsoft Office skills
About the Work Environment
We are seeking an experienced professional to join our team in North Lismore. Our customer-facing staff provide exceptional care to over 360,000 customers each year.
You will be responsible for ensuring seamless communication, efficient resolution of customer concerns, and maintaining a productive working relationship with the branch manager.
Key Responsibilities
* Facing customer service
* Undertaking repair inspections on vehicles
* Exploring customer needs and educating them on services
* Issuing invoices and raising job authorities as needed
* Scheduling repair bookings
* Resolving customer complaints and following up on queries