Technical Account Manager Job Description
We are currently seeking a skilled Technical Account Manager to contribute to the success of our rapidly growing business in APAC. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for customer service.
Key Responsibilities:
* Act as the primary technical contact for key clients in the post-sales area, ensuring their success and satisfaction with our products and services.
* Work closely with clients to understand their needs, address their technical challenges tailored to their needs, and advocate for their success within our organization.
* Provide proactive guidance to keep the customer's mission-critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return on investment.
Requirements:
* At least 8-10 years of experience in a technical support role in a networking/security company.
* Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching.
* Experience with security products firewalls, IPsec, IDS/IPS, Anti-Spam, virus scanning.
* Administrator-level working knowledge of Windows, Linux, or Unix skills is an advantage.
* Good understanding of web application concepts, security, and vulnerabilities.
* Strong troubleshooting and problem-solving skills.
* Effective oral and written communication skills.
* At least NV1 Australian Security clearance.
Benefits:
At our company, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Our welcoming work environment is designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being.
Join us in shaping the future of cybersecurity and redefine the intersection of networking and security.