Overview
Work with cutting edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world's most challenging technical problems in the rapidly growing counter-drone sector. Our customers operate in some of the most challenging and high-stakes environments in the world, including military organisations, government agencies, airports, critical infrastructure operators, and law enforcement. Protecting airspace in these settings requires technology that performs under pressure and teams that understand what's at stake. At DroneShield, employees work at the leading edge of counter-drone innovation, helping to address real-world security challenges as drone threats continue to evolve globally. With one of the largest listed defence company market capitalisations in Australia, now part of the ASX200 index, DroneShield is experiencing a period of hypergrowth. Revenue has surged from A$57 million in 2024 to over A$190 million in 2025, representing growth of more than 400% year-on-year, with record profitability and cashflow. The total addressable global market for counter-drone is assessed at approximately $100 billion, and is currently at the nascent stage with much of the growth still to come, with DroneShield well positioned as a global market leader, and the only public listed pure-play business in this sector. The company has grown from 11 employees in 2017 to over 450 staff globally today, and is on track to reach around 550 by the end of 2026. This expansion includes investment of over A$50 million annually in R&D, a global pipeline exceeding A$2.5 billion, and continuous scaling of production capacity to meet accelerating demand. The role is based at DroneShield's central Sydney headquarters. Overseas on-the-ground presence includes Virginia (USA), Netherlands, Denmark, Mexico and Dubai, as well as distributors in over 70 countries worldwide.
About The Role
As a C2 Support Engineer, you will provide advanced Level 2 technical support for DroneShield's DroneSentry-C2 systems deployed worldwide. You'll work closely with Field Service Engineers, and internal engineering teams to diagnose, resolve, and prevent operational issues. This hands-on role involves remote access to production systems, log analysis, network diagnostics, and contributing to continuous improvement of the support and QA processes. This position will support production systems through an on-call rotation.
Responsibilities, Duties And Expectations
* Provide advanced Level 2 technical support for DroneSentry-C2 systems in the field.
* Diagnose and troubleshoot software, network, and integration issues.
* Assist with configuration, upgrades, and validation of deployed systems.
* Capture and escalate complex issues to Engineering or QA for resolution.
* Maintain documentation and contribute to internal troubleshooting guides.
* Participate in an on-call rotation to support production systems.
Who You Are
* Experienced in IT or systems support, ideally within Linux or networked environments.
* Strong understanding of networking principles (routing, subnets, firewalls, VPNs, etc.).
* Comfortable using diagnostic tools and analysing system logs.
* Familiar with scripting or automation (Python, Bash, or similar).
* Clear communicator who thrives in fast-paced, high-impact environments.
* Able to participate in a roster that includes out-of-hours coverage.
Qualifications, Experience And Skills
* Bachelor's degree in Computer Science, Engineering, or a similar technical field, or equivalent practical experience.
* Strong Linux administration and networking skills (routing, firewalls, VPNs, etc.) is required.
* Experience with containerisation (e.g. Docker, Snaps) is desirable.
* Experience with one or more compiled or scripting languages (e.g. Python, Go, C++) is desirable.
* Ability to translate technical issues and operational objectives between engineering teams and leadership.
* Excellent communication skills for collaborating with multidisciplinary teams, including non-software engineers.
* Strong problem-solving skills, with a structured approach to incident triage and resolution.
* Ability to operate under rostered out-of-hours support requirements.
Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.
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