As the face of our business in the field, the Account Manager builds trusted customer relationships, delivers tailored solutions, and works collaboratively to achieve strong commercial outcomes. They generate demand, nurture relationships, and secure long-term customer growth through trusted service and sales leadership.
As Account Manager, you will be responsible for managing and growing a portfolio of customers across Adelaide and rural sites to grow revenue, improve margin, and build long-term customer partnerships. Operating primarily in the field, this role executes structured call plans and identifies new business opportunities through proactive customer engagement.
Key responsibilities
* Managing and growing a portfolio of customer accounts, supporting customer growth through tailored solutions and delivering an exceptional customer experience.
* Executing territory and account strategies through structured customer engagement, structured and consistent sales activities, and strong alignment with managers and stakeholders.
* Building strong, trust-based customer relationships through proactive engagement, solution-focused selling, and deep understanding of their business and industry needs.
* Maintaining pricing and margin discipline by applying frameworks consistently, managing discounts responsibly, and supporting sustainable profitability through sound negotiation and quoting.
* Maintaining a proactive, well-qualified pipeline and ensuring accurate, real-time CRM updates to improve forecasting, prioritisation, and sales effectiveness.
Success in this role requires commercial discipline, strong customer insight, and cross-functional coordination to deliver a seamless and reliable customer experience.
Qualifications & Experience
* Experience in a customer-facing B2B sales or account management role, managing a portfolio and building long-term customer relationships.
* Proven ability to deliver volume and margin targets in a competitive environment.
* Strong commercial acumen, with disciplined approach to pricing and quoting.
* Excellent interpersonal, communication, and negotiation skills.
* Proficient in CRM and pipeline management tools.
* Experience with steel will be highly regarded.
We welcome applicants from diverse backgrounds and experiences. If you don't meet every requirement but believe you'd be a great fit, we encourage you to apply.
Benefits
* Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
* Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
* Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
* Employee Benefits Program: Employee Added Extras (EAE), our Employee Benefits Program, provides discounts for you and your friends and family on gift cards, shopping, groceries, home products, car rentals, holidays, recreation and more.
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