Bluebird Care (Doncaster) – Care Co‐Coordinator / Field Supervisor Hybrid – Domiciliary Care (Home Care & Live‐in Care)
Salary: £13.75 – £14.00 per hour, mileage, on‐call payment. Contract: part time or full time. Location: Doncaster.
Job Purpose
As a motivated and values‐driven person, you will support the Registered Manager to ensure the safe, effective, and compliant delivery of domiciliary care services across the Doncaster area. You will play a key role in monitoring the quality of care, supporting and supervising care staff, and managing care rotas, ensuring services are delivered in line with Bluebird Care policies, CQC regulations, and local authority or private care contracts.
Bluebird Care Doncaster is committed to delivering outstanding, person‐centred care and you will demonstrate leadership, professionalism and a continuous improvement mindset.
This job description may be subject to change in line with the needs of the business.
Duties & Responsibilities Service Delivery & Quality of Care
* Be accountable to the Registered Manager for the smooth day‐to‐day operation of the domiciliary care service.
* Manage enquiries and support the Registered Manager with initial assessments and service start‐ups.
* Monitor care delivery through spot checks, observations, audits, and feedback.
* Take prompt action to address any concerns relating to care quality or staff performance.
* Ensure medication administration is safe and compliant with policies.
* Escalate and report safeguarding concerns, incidents and complaints in line with Bluebird Care procedures and local authority requirements.
Rota Management & Scheduling
* Plan, manage and maintain care rotas to ensure safe staffing levels and continuity of care.
* Allocate care staff appropriately, matching skills and experience to client needs.
* Ensure rotas allow sufficient travel time and enable carers to deliver the full commissioned care time.
* Manage staff availability, sickness, holidays and emergency cover.
* Minimise missed or late calls and respond effectively to rota changes.
* Support the on‐call rota to ensure adequate out‐of‐hours cover.
Staff Supervision & Development
* Conduct staff supervisions, appraisals and competency assessments in line with Bluebird Care policies.
* Support the induction, training, mentoring and ongoing development of care staff.
* Monitor staff wellbeing and address concerns proactively to support retention.
* Support the Registered Manager with disciplinary, grievance and performance management processes.
Compliance, Administration & Finance
* Ensure accurate and timely record‐keeping on care management and rostering systems.
* Communicate changes to care packages and staffing hours to payroll/finance as required.
* Support audits, inspections and quality assurance processes.
* Ensure compliance with CQC regulations, contractual requirements and Bluebird Care policies.
* Maintain confidentiality and data protection at all times.
Communication & Leadership
* Act as a point of contact for clients, families, professionals and staff.
* Provide regular operational updates to the Registered Manager.
* Support team meetings and ensure actions are recorded and followed up.
* Promote a positive, professional and values‐led culture.
General Responsibilities
* Maintain a professional appearance in line with Bluebird Care uniform policy.
* Attend meetings, training and networking events as required.
* Maintain continuous professional development.
* Demonstrate flexibility, teamwork and a person‐centred approach at all times.
Person Specification Essential
* Level 3 Diploma in Health & Social Care (or equivalent)
* Minimum 2 years' experience in domiciliary care (Care Coordinator, Supervisor or similar role)
* Strong experience in rota management and staff supervision
* Knowledge of CQC regulations and quality standards
* Excellent organisational, communication and leadership skills
* Ability to work under pressure and manage competing priorities
* Competent IT skills, including rostering and care management systems
* Full UK driving licence and access to a vehicle with business insurance
* To participate in an on‐call rota
Desirable
* Level 5 Diploma in Leadership for Health & Social Care (or working towards)
* Experience supporting CQC inspections
* Knowledge of Local Authority commissioning and private care packages
Bluebird Care Doncaster is an Equal Opportunity Employer.
DBS checking and references will be undertaken in line with government regulations and recruitment best practices.
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