Become a leader in customer experience and team management as an Online Department Manager at Coles. With your strong leadership skills and retail knowledge, you will be responsible for the day-to-day running of our online department.
About the role:
You will have full accountability for the online department, including sales targets, cost control, and rostering needs. Your main focus will be to ensure a seamless customer experience through effective team management, visual merchandising, and stock management standards.
Key responsibilities:
* Lead a team of Personal Shoppers to select and pack online orders
* Ensure efficient order picking and packing processes
* Maintain high levels of customer satisfaction through excellent communication and problem-solving skills
* Contribute to a positive and inclusive team culture
About you:
To succeed in this role, you will need:
* Leadership experience with a proven track record of coaching and developing teams
* Excellent communication and interpersonal skills
* Able to work effectively in a fast-paced environment
* Familiarity with visual merchandising and stock management principles
What we offer:
* A competitive salary and benefits package
* Ongoing training and development opportunities
* A dynamic and supportive work environment
* The opportunity to make a real difference in customers' lives
About us:
We are a leading retailer committed to providing exceptional customer service and delivering quality products to our customers. We value diversity and inclusion in the workplace and are an equal opportunities employer.