Job Summary
We are seeking a seasoned professional to lead our HR systems and operations. The ideal candidate will have a deep understanding of HRIS (ADP Lyric) modules and plug-ins, as well as experience with system management, optimization, and enhancement.
Key Responsibilities
* System Management: Serve as the subject matter expert for all HRIS modules and plug-ins that support the employee lifecycle.
* Optimize and Enhance System Processes: Improve efficiency, user experience, data quality, and compliance by optimizing and enhancing system processes, practices, and configurations.
* Manage Tracking of System Requests: Manage tracking of all system requests to ADP and ensure timely resolution.
* Investigate and Analyze Issues: Investigate, analyze, test, and resolve issues, bugs, or questions with exceptional customer service.
* Schedule and Manage Testing Processes: Schedule and manage testing processes for all system changes, including upgrades, implementations, and integrations with other systems.
Process And Delivery
* Identify and Address Inefficiencies: Identify and address inefficiencies in current HR processes.
* Leverage Technology: Leverage technology to automate and improve workflows, data management, and reporting capabilities.
* Lead Operations Team: Lead and manage operations team duties and responsibilities to keep Standard Operating Procedures (SOPs) updated and ensure efficient workflow across all systems and processes.
* Assist Stakeholders: Assist stakeholders by resolving application and process issues and reporting back to the team.
* Educate Users: Assist with educating users on how to use ADP, communicating updated features and enhancements, etc.
* Foster Relationships: Foster productive working relationships with all related groups (Human Resources, Payroll, Benefits, Leave of Absence, Recruiting etc.).
Vendor Management
* Primary Point of Contact: Serve as the primary point of contact for vendor management, ensuring effective communication and resolution of issues.
* Coordinate with Vendors: Vendors may include ADP, and may require coordination with Service Now, Five9, etc.
Reporting, Audits And Compliance
* Conduct Regular Audits: Conduct regular audits of HRIS data to ensure accuracy and compliance with company policies and regulatory requirements.
* Examples: Examples may include wage compliance.
* Utilize Data Analytics: Utilize data analytics to drive decision-making and measure the impact of HR operations and employee experience.
* Provide Regular Reports: Provide regular reports and insights to leadership.
* Prepare EEO-1 Report: Prepare and submit the annual EEO-1 report to the Equal Employment Opportunity Commission (EEOC).
* Maintain Employee Records: Ensure accurate classification of employees according to EEO categories and maintain records of race, gender, and job classifications.
* Create Ad-Hoc Reporting: Create Ad-Hoc reporting and analytics upon request for Human Resources, Payroll, and Benefits Teams.
* Manage Audit Schedules: Assist in managing audit schedules for Human Resources, Payroll, Benefits, etc.
* Design Metrics and Dashboards: Lead the design and delivery of metrics and dashboards (e.g., turnover, onboarding, offboarding, tickets, calls)