As the Customer Service Advisor, you will:
• Deliver government services including licensing, registration and Other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example, collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Assess customer needs and provide appropriate information and direction to appropriate service channels, including referring customers to other service specialist and locations, where appropriate.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
IN RETURN WE OFFER A RANGE OF BENEFITS WHICH INCLUDE:
We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.
• A competitive remuneration package including Employer Superannuation contributions up to 12.75%
• Five weeks annual leave and annual leave loading.
• Salary packaging arrangements.
• Leaming and development opportunities.
• Access to study assistance programs.
• Wellness Program.
• Employee Assistance Program.
• Work/life balance, variety and flexibility.
For further information please refer to the role description and applicant guide.
Applications to remain current for 12 months.Job Ad Reference: QLD/674248/25Closing date: Monday, 02 February 2026