Delivering Technical Excellence
This role involves providing expert technical guidance and support services for ServiceNow. The ideal candidate will have a strong background in ServiceNow and experience in delivering robust, best-practice based implementations.
Key Responsibilities:
* Incident Resolution: Resolve complex business system issues efficiently and effectively
* Proactive Improvements: Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency
* Strategic Partnership: Work with customers to understand their long-term goals and assist them in developing and executing strategies that leverage their applications capabilities
* Technical Expertise: Utilize deep technical knowledge to support the design, development, and execution of solutions
* Customer Engagement: Build and maintain strong relationships with clients, acting as a trusted advisor
Qualifications and Skills:
* A minimum of 6 years of experience in ServiceNow and delivering robust, best-practice based ServiceNow implementations
* High level of proficiency in Javascript, Angular JS, and other ServiceNow scripting
* Experience writing ServiceNow server-side scripting (Business Rules, Script Includes)
* Solid skills/experience working with Development APIs
* Expertise in ServiceNow automation integrations through ServiceNow Orchestration and Web Services
* Strong stakeholder management experience and ability to influence and consult while providing thought leadership
* Ability to deliver well-conceived, clearly articulated, pragmatic, and minimal technical debt solutions and recommendations
Our Culture and Benefits:
We are committed to building better futures for our customers, colleagues, environment, and communities. We offer competitive remuneration, benefits, training, and career opportunities.
* Extensive resources to support onboarding and continual development
* Flexible leave options, including purchased leave
* Charitable and emergency services volunteer days
* Employee Assistance Program
* Novated leasing, discounted health insurance, paid parental leave, and many other discounts