Position
We're looking for an energetic and experienced Customer Service Attendant to join our friendly and talented team on a Permanent Part-Time basis.
Overview
Ongoing opportunities for training and development to help grow your career within the hospitality industry.
Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.
Above award rates.
Benefits
* 25% staff discount with our food vendors Marlos All Day and Lusso Bistro
* Free onsite undercover parking
* Birthday leave
* Staff Christmas Party
* Staff events - Trivia, Paint & Sip, Karaoke
* Employee Assistance Program - up to 6 sessions annually
* Employee Enterprise Agreement
About the Role
In this role, your main focus will be to provide excellent customer service to our Members and Guests in a fast and efficient manner.
Responsibilities
* Building rapport with Members and Guests from diverse backgrounds
* Assisting Members and Guests with enquiries and requests
* Working in our Housekeeping, Bar and Gaming Area, including beverage service, TAB and Keno
* Delivery of great customer service experiences accurately and efficiently
* Maintaining cleanliness of our service areas
Requirements
* Must be willing to work in smoking areas
* Previous customer service experience is essential
* Current RSA, RCG and ARCG qualification is essential
* Bar and gaming service experience is preferred
* Ability to work in a fast-paced environment
* Willing to work a mixture of day, evening, overnight and weekend shifts
* Able to meet the physical requirements of the role including standing for long periods of time
* Excellent interpersonal skills
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