Empower unpaid carers through emotional support and tailored coaching Monday–Friday only | Permanent full-time | Mount Isa location with travel to remote locations Healthy salary 5 weeks leave salary packaging birthday off! Come for the life experience, stay for the lifestyle An exciting opportunity for a Carer Support Officer or Counsellor to join our dynamic Carers Gateway Team in Mount Isa on a full-time, permanent basis. You’ll provide Carer Gateway services within an outreach framework, offering face-to-face and telehealth support in collaboration with a range of other allied health professionals. Carer Support Officer You’ll facilitate Carer Coaching and In-person Peer Support, complete referrals and service reviews, and identify when additional services are needed, referring carers to the appropriate services when necessary. You will work with a diverse range of clients, set your own schedule, and have the chance to see the real difference your work makes as you enable rural communities to live and receive high-quality holistic care. This role will also identify and facilitate opportunities that promote the inclusion of, and build the capacity of, people and community groups to access Carer Gateway services and achieve healthy, strong, and connected communities. Counsellor In addition to the foundations of the Carer Support Officer role, your responsibility will be to deliver high-quality mental health assessment, treatment and intervention services, as well as psycho-social supports to clients of the Carers Gateway. As a Counsellor with NWRH you will have the opportunity to expand your skillset whilst working with a broad range of clients experiencing mild to moderate mental health concerns. This is also a great opportunity for Social Workers interested in obtaining their Mental Health Accreditation. Skills and Experience To be considered for the Carer Support Officer, you must hold a Certificate IV in Community Development or relevant community sector experience. To be considered for the Counsellor role, you must have a current registration with the Australian Association of Social Workers (AASW) or Australian Counselling Association (ACA) or Psychotherapy and Counselling Federation of Australia. You must also hold a current QLD Blue and NDIS Worker Screening or be eligible to obtain. In addition, you will need a current, unrestricted ‘C’ class Australian Driver’s License and the right to live and work in Australia. Your core duties (role depending) will include: Creating strategies to identify carers and communities and support them to access the Care Gateway services and support Support Carers with a high level of customer service ensuring Carers are listened to with patience and non-judgement Conduct registration and complete STAR services in order to commence service delivery Facilitate and support direct service delivery to client cohorts in various communities Ensuring the service approach incorporates the following service principles: Carer Focussed, Practical and Flexible, Inclusive Creating an environment which Carers will find welcoming, real and inclusive Develop support relationships with Carers which are positive and are built on NWRH values Develop a Community Engagement Plan which guides engagement efforts within NWRH service areas Support and coordinate events for target groups to increase the profile of the Carer Gateway Represent the Carer Gateway to various agencies and professional networks, the local community and carers Why join our Team? Whether you are looking for a change of scenery, a new adventure or a chance to give back to the community, this is an opportunity to make a real and valuable contribution. Put your knowledge and experience to good use, whilst gaining invaluable regional healthcare experience. About the pay and benefits A healthy salary (commensurate with skills, qualifications, and experience) Salary sacrificing options up to $15,900; 5 weeks annual leave plus leave loading of 17.5%; 10 Days Paid Professional Development Leave; Continuous Professional Development; Paid Parental Leave and Paid Partner Leave; EAP for you and your family; Work with a supportive, dynamic and innovative leadership team; Have your birthday off on us! Recognition of Service ($500 after 2 years of service!) Furthermore, you will have the autonomy and independence to really make this role your own, drive the future of NWRH and forge your own career path with significant opportunities for ongoing career development! Next Steps We’re reviewing applications as they arrive—apply today! Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Or Contact Jannah Cruden on Jannah.Cruden@nwrh.com.au for a confidential discussion about the role. We love our work- so will you! At NWRH, we provide allied health, home and community supports, mental health and wellbeing and headspace services throughout rural, regional and remote Queensland. Our goal is to assist in improving the physical, social and emotional wellbeing of the clients we work with. Our team aim to make sure you, your loved ones and your carers receive the help you need. Whether you’re struggling with daily tasks or just need a little extra assistance, the right healthcare could improve your quality of life. We are a multidisciplinary organisation and can arrange local, professional care to suit your needs, from support workers to community care drivers, physiotherapists, speech pathologists, mental health workers and more. We serve over 50 communities across remote, rural and regional areas of Australia, including Townsville, Mount Isa, Longreach, Normanton, Doomadgee, Cloncurry and Mornington Island. Please note: You must have the right to live and work in Australia You will be required to travel by road and/or in small planes to communities distant from your catchment area on a regular basis, so must be comfortable with this aspect of the role A ‘C’ class Driver’s License (manual preferred) is also an essential requirement All final applicants will be asked to consent to a criminal record check, and NDIS Worker Screening Check, and Blue card (if not AHPRA registered). Indigenous Australians are strongly encouraged to apply. We encourage people with disabilities who have relevant skills and experience to apply for any advertised vacancies. Please note that unsolicited resumes from recruitment agencies will not be accepted.