Job Description
This is an exciting opportunity to join our customer-facing team as an Operations Team Member. You will play a crucial role in delivering store operations activities, supporting a sales-focused culture, and driving profitable sales growth.
Key Responsibilities:
* Cash handling and banking integrity
* Tendering transactions
* Systems access and data integrity
* Store web sales and extended warranty claims
* Telephone management and enquiries
* Marketing and promotional activity
* Contribute to financial performance through effective inventory management and management of controllable expenses
* Manage all sales channel fulfillment in line with procedures
* Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
* Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation
* Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Required Skills and Qualifications
We are looking for individuals who possess excellent communication and interpersonal skills, with a strong focus on delivering results and achieving goals. The ideal candidate will have a high level of self-awareness, be able to work effectively in a fast-paced environment, and demonstrate a passion for customer service.
* Customer Focus: Does everything through the eyes of the customer.
* Drives Results: Consistently achieves results, even under tough circumstances.
* Demonstrate Self-Awareness: Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Benefits
We offer a range of benefits to support your career development and well-being, including:
* Fast-paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
* Competitive remuneration to recognize our team for their effort, which may include generous sales commission and other fantastic incentives to celebrate success.
* Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group.
* Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
* We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
* Our Employee Assistance Program (EAP) provides counseling and wide array of other wellbeing resources for our team members and their families.
* Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
* Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
Others
We are an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If you are passionate about customer service and are looking for a challenging and rewarding role, please apply today.