Overview
Manager, Customer Experience & Content - Commercial Banking — Join to apply for this role at Westpac Group.
Responsibilities
* Shape content strategy that positions Westpac as a market leader
* Drive customer engagement through insight-led storytelling
* Work with senior stakeholders across Commercial Banking
Qualifications
* Proven experience in content or communications, ideally within financial services
* Skilled in developing engaging content across formats (e.g. reports, video, infographics)
* Strong research and analytical skills to uncover content opportunities
* Confident briefing agencies and managing end-to-end content delivery
* Excellent communication, planning and stakeholder engagement skills
* A passion for creating relevant content that drives real customer impact
Benefits
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave
* Tailored learning and development opportunities to help your grow your career within the bank
* Lots of opportunities to contribute to the community through volunteering initiatives
How to apply
To get started, simply click on the APPLY or APPLY NOW button.
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Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Banking, Financial Services, and Investment Banking
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