We are Australia’s leading supplier and manager of Airport luggage storage solutions, specifically, Baggage Storage + Wrapping by Smarte Carte. Our locations allow travellers to wrap their luggage before their flight, store their luggage or purchase luggage and travel accessories.
We are looking for a Customer Service Representative to assist customers at our Baggage Storage and Wrapping and soon to open luggage retail store located at Perth Airport. As our Terminal 1 store operates 24 hours a day, 7 days a week, we are looking for team members with adaptable working availability.
The purpose of a Customer Service Representative is to assist customers by wrapping luggage, process storage and sleeping pod transactions, and retail.
With training, you would be required to:
- Provide courteous service in assisting customers.
- Physical ability and manual dexterity needed to lift a minimum of 20kgs to waist height.
- Ability to walk and stand for 9 hours a day.
- Display good customer service and verbal communication skills.
- Perform customer sales and service transactions, including accurate assessment of applicable charges and physical wrapping of baggage.
- Maintain accurate handling and processing of cash, credit cards, EFTPOS and point of sale.
- Promote products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Learn and practice safe work procedures, thus assuring safety to self, co-workers, passengers and visitors.
- Maintain good communication and cooperation with other employees and facility management.
- Attend to the day to day running of the Retail Store when required.
- Perform jobs in an honest, reliable, and professional manner.
- Complete other duties as directed, provided adequate training has been given.
To be considered for this position, you must:
- Be available to work a flexible roster, including early morning, afternoon and night shifts, weekdays and weekends.
- Be flexible for additional hours and changing shift times.
- Be computer literate with experience in programs including Microsoft Office Suites.
- Work well in a team environment.
- Be highly motivated and work well autonomously.
- Secure an Australian Security Identification Card (ASIC Card) to work at Australian Airports.
Job Type: Casual
Pay: $29.00 – $45.00 per hour
Work Location: In person
📌 Customer Service Representative
🏢 Smarte Carte Australia
📍 Perth Airport