Implementation Consultant
Our ideal candidate will support our Implementation Manager in achieving all departmental Key Performance Indicators (KPIs) through the successful provision of consulting and implementation services to clients in line with agreed standards and timeframes.
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* Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
* Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.
* Provide best practice solutions based on customer-defined business needs and business rules.
* Successfully implement products and associated services within required timeframes.
* Communicate with clients throughout the implementation lifecycle – including face-to-face, written, and verbal communication.
* Anticipate, identify, and analyze risks, problems, and opportunities – establishing priorities and efficiently allocating and utilizing resources for resolutions.
* Apply project methodology – planning, follow-up, reporting, and quality assurance.
* Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.
* Successfully communicate at all levels of seniority in all mediums and display personal integrity and professionalism in all dealings with colleagues and clients.
* Act as a subject matter expert by keeping up-to-date with technology and legislative developments as they relate to the product and industry.
* Demonstrate high-level customer service across all internal and external stakeholders, in a fast-paced and high-pressure environment.
* Develop and maintain good working relationships with other associates in accordance with company values.
* Ensure cooperation and sharing of skills and expertise.
* Ensure all relevant issues and activities are entered into management systems and hours are recorded for work completed for each client.
* Achieve team and individual KPIs.
* Responsible for driving own personal development plan.
* Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required.
* Conduct post-implementation reviews, share learnings, and ensure as part of continuous improvement requirements.
Key Skills and Qualifications:
* Strong stakeholder management and customer service/client-facing consulting experience within an implementation/service delivery environment.
* Demonstrated experience within an implementation environment, with an excellent understanding of payroll, payroll applications, including Time & Attendance, and processing.
* Experience with project management methodology, with demonstrated success in previous roles.
* Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g., CRM.
* Experienced with the 'build and configuration' of products/systems.
* Strong ability to identify client risks and provide options for resolution.
* Proven experience in data mapping, data conversion, and data integrity.
* Advance understanding of interface technologies and data exchange between payroll and third-party systems (e.g., SAP, Oracle etc.).
* Experience in Microsoft applications such as MS Project, Word, and Excel.
* Experience working within a matrix organisation for a US-owned organisation preferred.
* Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
Benefits:
We offer a comprehensive range of benefits to support your physical, emotional, and financial well-being. These include:
* Comprehensive health insurance.
* Generous superannuation contributions.
* Flexible work arrangements.
* Professional development opportunities.
Others:
At ADP, we strive to create a culture of inclusivity, diversity, and respect. We believe that our differences are what make us stronger and more resilient as a team. We welcome applicants from diverse backgrounds and encourage them to apply for this role.