As a Senior Recovery Officer, you will play a crucial role in delivering exceptional customer experiences and driving financial outcomes for our organization.
About The Role
We are seeking an experienced professional to join our team, someone who possesses the skills and qualifications necessary to excel in this challenging role. As a Senior Recovery Officer, you will be responsible for mentoring and assisting other team members, providing quality service to customers, and ensuring timely and effective responses to customer needs.
* Mentor and assist other team members to develop their skills and knowledge.
* Deliver consistent and positive customer experiences that exceed expectations.
* Provide quality service to customers while maintaining cost-effective claims management.
* Determine liability and negotiate the outcome of debt repayment to maximize financial benefits.
* Ensure accurate processing of recovery claims and adherence to phone standards.
Our ideal candidate has experience in claims management, excellent communication skills, and a passion for leveraging emerging technologies to drive results. If you have a proven track record of success in a similar role and are looking for a new challenge, we encourage you to apply.
Requirements
To be successful in this role, you must possess:
* Experience in claims management for a complex insurance organization.
* Prioritization and time management skills to meet deadlines.
* Attention to detail to ensure accuracy and consistency in work.
* Excellent communication and negotiation skills.
* Able to balance commercial objectives with customer needs.
Benefits
We offer a comprehensive range of benefits, including flexible work arrangements, career development opportunities, and access to over 10,000 learning resources. Our inclusive culture values diversity and promotes a healthy work-life balance.
About Us
We are a leading global insurance and asset management company committed to care for our employees, their ambitions, dreams, and challenges. We stand for unity and believe in equal opportunities for all. Join us and contribute to building a better future for our customers and the world around us.