Expression of Interest - Senior Advisor,
Privacy
* Role Type: Full time, Temporary for approx. 5 months (end
of Jan/early Feb-30 June 2026)
* Salary: SNSW Grade 9/10 – $130,705 -
$157,430, plus employer's contribution to superannuation and annual
leave loading
* Location: Sydney,
Gosford, Newcastle (other locations may be considered). Hybrid working.
The application portal will be unavailable
from 24/12/25 to 25/12/25 due to system maintenance. Applications during this
period will not be received. If you would like to apply for this opportunity,
please apply prior to midnight 23/12/25 or from 26/12/25 until the closing
date.
This role sits within the Enterprise Risk and
Enablement Division in the Service NSW privacy team
About the team
You will be part of a team of motivated
privacy professionals that supports Service NSW to understand their privacy
obligations. Senior Privacy Advisors are responsible for delivering privacy
advisory output across assigned Service NSW products and projects, with support
from the Privacy Managers.
The privacy team engages and works with all
parts of Service NSW, our partner agencies and across the multiple channels
that our customers use. We help the Service NSW understand their obligations
when dealing with personal information. We develop a range of material and
frameworks that guides how privacy operates in Service NSW, and how we protect
the information we handle.
About the role
On a day-to-day basis you will be part of a team of motivated
privacy professionals that supports Service NSW to understand their privacy
obligations. This includes engaging and working with all parts of Service NSW
and the multiple channels that our customers use.
This role will support the enhancement of privacy frameworks,
tools, templates, and processes to achieve improved outcomes. You will
contribute to driving strategic priorities and transformation across the agency
to improve privacy and risk awareness, capability, and cultural uplift.
Senior Privacy Advisors are subject matter
experts for assigned specialisations within SNSW's privacy program of work,
ensuring work is delivered to high standards that meet organisational and
government requirements.
Responsibilities
* The role takes primary responsibility for delivering privacy
advisory output across assigned SNSW products and projects, with limited
support from Manager and assistance, where relevant, from Privacy Advisors.
This may include to:
* Lead Privacy Impact Assessments for new products or projects
* Lead and conduct Privacy Internal Reviews
* Provide privacy advisory services to inform decision making and mitigate privacy risks, including reviewing service agreements and collection notices
* Build and maintain strong relationships with other teams and areas
* Influence and negotiate for privacy outcomes amongst other competing priorities
* Maintain a focus on finding ways to solve problems – by finding a balance between preserving and ensuring privacy outcomes, and achieving customer and business outcomes
* Represent and promote SNSW's position on privacy risk and appropriate privacy practice to internal and external stakeholders to minimise risks, meet legislative requirements
* Identify and implement opportunities to harmonise privacy requirements with SNSW processes
* Lead broader training and awareness activities, with support from Privacy Advisors
* Support the Privacy Manager and the Director to meet reporting requirements and briefing the SNSW Executive
* Provide advisory support and coaching to privacy advisors and coordinators.
About you
You are a highly motivated, flexible person
who is passionate about customer service and driven to make a difference in
your workplace. You will be expected to take a "fresh eyes" approach to your
role, bringing a commitment to the principles of good governance, along with
the creativity and open-mindedness to embed these principles in ways that
supports Service NSW.
To be successful in this role you will have
* A working understanding of applying privacy principles or privacy law to projects and programs of work.
* Privacy subject matter expertise experience will be considered an advantage, with relevant experience in a similar role / industry or transferable skills also considered.
* This may include experience in a policy, legal, information governance, risk or other regulatory environment
* A positive 'can do' attitude and ability to work in a very agile, fast-paced, and collaborative environment
* Ability to communicate clearly, effectively and in plain English (verbal and visual)
* Ability to engage and influence diverse internal and external stakeholders at all levels
* Ability to thoughtfully question other business units to gather the information you need, and analyse that information to provide insights and recommendations that inform decision making and outcomes
* A strategic understanding of legal, technological and international developments in privacy
* Tertiary qualifications within a relevant discipline such as law, governance, policy, or risk (this will be an advantage but not mandatory)
To apply
To apply for this opportunity, please provide a copy of your CV (no more than 5
pages) and a cover letter (no more than 2 pages) highlighting how you meet the
above criteria.
Salary Grade 9/10, with the base salary for this role starting
at $130,705 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Tiffany Martin via
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Thursday 15 January 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
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(including an alternate format of the application form) please contact or
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