About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About Rydges Pit Lane:
Rydges Pit Lane is located within the main building of The Bend Motorsport Park in Tailem Bend, South Australia. It offers 100 rooms, many with views of the racetrack, and includes amenities like Apex Bar x Dining and a gym. The hotel caters to both leisure and business travelers and is an ideal destination for motorsport enthusiasts, but also offers event and conference facilities.
About the Role:
The Duty Manager plays a pivotal role in overseeing the daily operations of the hotel in the absence of the Hotel Manager or Guest Experience Manager. This position ensures smooth coordination across departments, with a strong focus on Front Office operations, guest satisfaction, hotel security, and operational profitability. The Duty Manager acts as the face of the hotel, embodying its values and delivering exceptional service aligned with the brand's vision and purpose.
Key Responsibilities:
* Oversee hotel operations during assigned shifts, ensuring smooth coordination across departments.
* Lead and support the Front Office team, maintaining high service standards and guest satisfaction.
* Act as the primary contact for guest issues, resolving complaints professionally and promptly.
* Monitor staffing levels, presentation, and punctuality across all departments.
* Maintain accurate shift records, including incidents and operational updates.
* Maximise room occupancy and revenue through effective rate and yield strategies.
* Promote hotel services and facilities to guests, driving upselling opportunities.
* Ensure compliance with WH&S, security protocols, and crisis management procedures.
* Support training, staff development, and performance tracking.
* Safeguard hotel assets and ensure all areas meet brand standards.
Skills & Experience:
* Proven experience in hotel operations, particularly within Front Office.
* Strong leadership and decision-making skills.
* Excellent communication and interpersonal abilities.
* Ability to manage guest relations and resolve issues with professionalism.
* Financial acumen and understanding of yield management strategies.
* Familiarity with hotel systems, WH&S regulations, and crisis protocols.
* A proactive, service-driven mindset with a commitment to continuous improvement.
Benefits & Perks:
* Incredible team member discounts from your first day on-the-job.
* 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Awesome winter and summer savings and discounts at Thredbo.
* Rapidcareer growth opportunities through our EVT network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ's largest and most diverse experiences company.
Join Rydges Pit Lane and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. When you click apply you will be directed to our Job Ad listed on Dayforce, the platform to track all applicants when applying for roles with the EVT group.
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