ABOUT THE COMPANY
TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.
The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.
ABOUT THE OPPORTUNITY
If you like challenges, out-of-the-box thinking and teamwork, there is a
rare
and
unique
opportunity
for you as we are currently seeking a high performing
Deputy
Boutique Manager
to join our
Karrinyup
Boutique.
Reporting to the Boutique Manager, the successful candidate will act as a brand ambassador, support and assist the Boutique Manager with all daily retail duties.
A TAG HEUER DEPUTY BOUTIQUE MANAGER IS…
…A PERFORMANCE-DRIVEN SALES EXPERT
* Plays an active role in the boutique,
increasing boutique sales, contributing individually
to the turnover, and bringing the team in
achieving the global objective
* Analyzes the store's retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing
* Stays updated on the
watch industry
as well as on local /
market competitive environment
and
anticipates
the business accordingly
, leveraging business opportunities
linked to local market
* Takes
full responsibility
of Boutique's
performance
on all aspects in the
absence of the Boutique Manager
…
A TEAM LEADER
* Ensures team's motivation and cohesion to reach the Boutique's goals
* Acts as a
point of contact
for both
teams
and boutique / Market
management,
and as a
privileged interface between both when necessary
* Ensures
strong presence
on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles
* Promotes a
positive, inclusive, and supportive work environment
in line with
group's values
* Contributes to the
successful onboarding of newcomers
* Acts as Team leader
in the
absence
of the
Boutique Manager
…
A TAG HEUER AMBASSADOR
* Ensures an
outstanding service
is offered to all visitors in store;
trains, develops, and debriefs
teams around
Client Experience excellence
* Embodies the Tag Heuer's
brand DNA
and acts as a
passionate Brand Ambassador
in and outside the boutique
, especially at
events
* Defines proactively
grooming, attitudes
, and
Visual Merchandising
in line with luxury standards and internal guidelines
…A CLIENT DEVELOPMENT SPECIALIST
* Leads the team
to develop
long-term relationships
with
clients
* Sets and follows clienteling action plans
(outreaches, appointments, sales from appointments…)
* Ensures qualitative client data collection
and leverages the data to address clients in a
personally
relevant way, capitalizing on all
opportunities
to grow the business
* Plans and participates to events
in line with brand strategy and guidelines
…AN OPERATIONS EXCELLENCE SUPERVISOR
* Oversees the boutique operational processes, front and back,
in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy
* Ensures
compliance
with
internal
control
policies
* Supervises the store expenses and maintenance
* Shows proactivity to
challenge and improve processes
ABOUT YOU
At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma
To be successful in this position, you will possess the following:
* Management experience
in a
luxury/retail environment
* Mastery of
selling skills
* Mastery of
sales KPIs
* Knowledge of
Brand DNA & history
* Knowledge of
Brand Collections
* Creative business driver
, results-oriented
* Client-centric mindset
, focused on recruiting new clients and growing the active
client base
* Excellent
interpersonal
and
communication
skills
* Able to effectively
lead a team
, able to coach and develop a high-performing team
* Agile manager, able to
multi-task
in a fast-paced environment
* Flexibility
, fast learner
* Autonomy, sense of
ownership
* Pragmatism
and resilience
As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.
LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.
Due to a high volume of interest, only shortlisted applicants will be contacted.