We are seeking a dynamic and experienced Retail Operations Manager to join our team at a leading shopping centre.
This pivotal role supports the Senior Centre Manager in overseeing day-to-day operations, administration, and overall management of the centre.
You will play a key part in enhancing customer experience, supporting retail partners, and driving operational excellence.
Key Responsibilities:
* Centre Operations - Oversee daily operations, ensuring safety, cleanliness, and maintenance standards are met.
* Support sustainability initiatives and resolve operational issues.
* Tenant & Lease Management - Build strong relationships with tenants, manage onboarding, and ensure lease compliance.
* Assist with renewals and negotiations in partnership with the leasing team.
* Customer Experience & Community Engagement - Monitor customer satisfaction and support initiatives to enhance the visitor experience.
* Collaborate with marketing to deliver engaging events and community programs.
* Financial Oversight - Assist with budget management, monitor expenses, and identify opportunities for cost savings and operational efficiency.
* Marketing Support - Assist Marketing team with promotional campaigns and seasonal events.
* Reporting & Compliance - Prepare performance reports and ensure compliance with health, safety, and regulatory standards.
* Support audit and inspection readiness.
* Administration - Maintain accurate records of leases, financials, and compliance documentation.
* Manage rental collections, debtors, and insurance matters.
* Leasing Activities - Support leasing strategy and compliance with relevant legislation.
* Assist with casual leasing and identify new income opportunities.
Requirements:
* Experience in property or retail administration, with a passion for the retail property industry
* Excellent communication and customer service skills and the ability to interact with a broad range of stakeholders
* Attention to detail to ensure accurate data entry and reporting
* Strong organisational skills, the ability to problem solve and prioritise multiple tasks
* Certificate in Real Estate Practice or working towards it
About This Role:
When you join us, you become part of a global leader in commercial real estate services and investment that helps businesses and people thrive.
We are dynamic problem solvers and forward-thinking professionals who create significant impact.
Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people.
We welcome all applicants.
We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions.
We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.