Job Title: Senior Customer Engagement Specialist
Are you a skilled relationship builder with a passion for driving customer satisfaction? We are seeking a seasoned professional to join our team as a Senior Customer Engagement Specialist.
About the Role:
This is an exciting opportunity to lead innovative solutions that meet the evolving needs of customers. As a key member of our Data and AI Partnerships team, you will work closely with colleagues across Data Services to drive customer outcomes aligned with our strategic priorities.
You will maintain strong relationships with key stakeholders and decision-makers, overseeing data and AI partnerships contract negotiations and revising commercial agreements as needed.
Key Responsibilities:
* Be the primary relationship manager for government relationships, including Geoscape and DITRDCA
* Meet with customers to understand their requirements and facilitate frequent communication
* Serve as the relationship lead for customer data and AI engagements
* Lead the preparation of proposals ensuring compliance with government regulations
* Develop plans and drive the team's strategic priorities for government data and AI initiatives
* Develop and maintain the customer engagement process for Data and AI Partnerships
* Collaborate with stakeholders to execute commercial contracts
* Support the Data and AI Partnerships team in achieving committed revenue and EBIT targets
What You'll Need:
To succeed in this role, you will require:
* Proven senior sales, relationship management, or consulting experience
* A high level of understanding of the data and AI market or digital partnership products
* Ability to work effectively with various forms and license agreements
* Well-developed interpersonal, oral, written communication, and presentation skills
* Understanding of corporate and government processes and regulations
* Background in dealing with data and AI market customers, industry groups, and internal stakeholders
* Knowledge of contract and project management methodologies
* Experience influencing stakeholders and managing both internal and external expectations
What We Offer:
We provide a dynamic and collaborative culture, offering:
* A great team culture and collaborative environment
* Industry-leading benefits package and hybrid work environment (three days in the office)
* Opportunities for career progression