Job Title
Airport Operations Coordinator
We are seeking an experienced Airport Operations Coordinator to join our team. The successful candidate will be responsible for overseeing airside stakeholders operating on airport aprons, monitoring operational efficiency and safety of ramp and baggage make-up operations.
About the Opportunity
The Airport Operations Coordinator provides day-to-day operational leadership and resource management for the Baggage Operations Coordinator team. This role is responsible for ensuring airport partners working airside comply with airport standards and rules, and that contracted service providers meet their daily Service Level Agreement (SLA) targets to drive efficiency for airlines, ground handling agents and the airport.
* Lead and supervise daily ramp and baggage operations, providing oversight for the Baggage Operations Coordinator team.
* Monitor safety and operational efficiency on the ramp and in baggage make-up areas, ensuring safe practices among all airport stakeholders.
* Ensure the team is briefed on any changes to Standard Operating Procedures and policies.
* Foster collaborative working relationships to support airport stakeholders and their management teams in addressing operational or safety concerns.
* Set a professional example for the team and demonstrate expected standards to all Airport stakeholders.
* Respond to safety incidents on the apron, coordinate with the Airfield Operations Coordination Centre and Airfield Services Supervisor to allocate resources and activate emergency services as required.
* Collect relevant information for incident reporting and liaise with the airport's Safety and Airfield Operations teams to report to regulators. Oversee the reinstatement of affected facilities.
* Support operational responses during declared airport emergencies or other business continuity events.
* Liaise with the Baggage Operations Coordinator and Airfield Operations team to resolve issues related to Unit Load Device (ULD) management and supply.
* Monitor contracted service provider compliance with SLA targets for pooled Ground Support Equipment (GSE) and baggage operations. Escalate and report on performance issues.
* Coordinate baggage system flight planning and support timely resource responses to system outages.
* Execute daily tasks to support the airport's Foreign Object Damage (FOD) Management Plan and Airside Enforcement objectives, including leading FOD walks and Quality Assurance inspections.
* Contribute to the rollout of airport continuous improvement initiatives and projects.
* Act as the designated Duty Aircraft Marshal Procedure (DAMP) Supervisor for Ramp and Baggage Operations.
About You
To be successful in this role, you will need:
* A minimum 5 years' experience in airport operations or ground handling experience, preferably in a supervisory role focused on ramp and/or baggage operations.
* Proven ability to lead and motivate a small airport operations team while effectively managing resources.
* Knowledge of International Air Transport Association (IATA) Airport Handling Manual (AHM) requirements related to ramp operations and GSE standards.
* Flexibility and ability to adapt to change, working on multiple issues at the same time.
* Confident, self-motivated, and a genuine team player.
* Strong written and verbal communication skills.
* A current NSW Driver's License.
* Ability to obtain the following certifications and licenses: Aeronautical Radio Operators Certificate, Aviation Security Identification Card (ASIC), Airside Driving Authority, Senior First Aid Certificate, and NSW General Construction Induction White Card.
Benefits
This role represents a great opportunity to be part of a dynamic, fast-paced and high-performance culture by living the airport's values:
* Safety is our priority.
* We do it with Heart.
* We strive to be different and better.
* We achieve together.
The airport offers a great working environment in a collaborative team where your input will be valued and rewarded.