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Talent Acquisition & Diversity Business Partner @ Iplex & Fletcher Insulation | Driving Talent Growth & Influencing Gender Growth Nationally in…
• 12 Month Maximum Term Contract – With Hybrid Work Arrangements
• Customer Service Representative, Located in Keysborough - Ample Parking
• Monday to Friday Position – 38 hours per week
ee-Fit is a subsidiary of Fletcher Insulation and part of the Fletcher Building Group. We are at the forefront of innovation and development of new trends and supplying our favourite brands of insulation - including Pink Batts insulation, Sisalation reflective foil, and Permastop building blanket - to name but a few. With more than 16,000 people across Australia and New Zealand, the Fletcher Building family is a global community made up of people who use all their experience, skills, and individuality to do amazing work.
Does this Sound Like You?
Are you someone who thrives on delivering exceptional service and creating positive experiences? In this fast-paced role, you’ll be the first point of contact for both internal and external stakeholders—answering queries, processing orders, and offering expert guidance on our products and services. With a strong focus on solutions and a can-do attitude, you’ll play a key role in ensuring every interaction reflects our commitment to excellence, professionalism, and our core values. Whether it’s over the phone or via email, your upbeat energy and attention to detail will help us exceed expectations and make it easy for our customers to do business with us.
You’ll be part of a collaborative and supportive team that values initiative, continuous improvement, and a shared drive for success. From juggling multiple priorities to solving problems on the fly, you’ll bring a proactive mindset and a passion for quality to everything you do. If you love building relationships, staying organised, and being the calm in the chaos, this is your chance to shine in a role where your contributions truly matter—and where every day brings something new and rewarding.
Ideal Skills and Capabilities
* Proven background in Customer Service of technical product
* The ability to influence and negotiate with our customers
* Understand how to work in a fast-paced environment
* Sound knowledge of SAP or other advanced CRM systems
* Ability to handle inquiries and complaints promptly
* Excellent with Administration, Excel, and Outlook
* Strong communication skills and attention to detail
* You are an expert in problem-solving and creating solutions
Why Join Our Team
* 26-Weeks Paid Parental Leave + Additional New Parents Leave (perm employees)
* Exclusive Fletcher Insulation Family Perks – Savings for the whole family
* Fletcher Building are Proud Partners with The Smith Family
* We are the Innovate Stage of the RAP
* Full Time and Offer Hybrid Work Arrangements
* Ongoing Internal & External Training
* Potential Opportunity to apply for further internal roles
If you are keen to advance your Customer Service career and join a great team and established and innovative business, apply today so we can review your resume.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Customer Service, Product Management, and Administrative
* Industries
Wholesale Building Materials, Building Construction, and Manufacturing
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