Job Title
Customer Support Engineer MRI & CT - Sydney
Job Description
Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.
Your challenge
We have a great opportunity for a customer-oriented Field Service Engineer to join our team based in North Ryde. You will be working with our CT and MRI product portfolios and will be responsible for servicing Sydney and regional NSW when required.
This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies. This role is Sydney based and includes regional coverage of ACT and NSW South when required.
Responsibilities include:
* Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & MRI installation across the region.
* Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
* Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
* Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
* Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
* Be able to work reasonable additional hours outside business hours at such times as are necessary to carry out the job role efficiently and effectively as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
You will bring
* Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry ideally with hands on experience in any of the following modalities Diagnostic Xray, Image Guided Therapy or Magnetic Resonance Imaging. Comprehensive knowledge of MRI/Magnetic Resonance Imaging operation and equipment is preferred
* A degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering.
* Restricted Electrical Licence is highly regarded
* Strong IT skills, and the ability to work in a fast-paced environment.
* You will need to hold a full AU driver's license, working rights for Australia and be prepared to undergo a background check which includes a police check.
* Ideally, you will be an effective communicator with both external and internal stakeholders and happy to work as part of a high performing, collaborative team
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.
Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.